The height of rudeness

I went to get my phone fixed. The model only came out 6 months ago (which means it's still under warranty) and when I went in to give in my details and what the problem was, they never asked for a warranty (logically one wouldn't need to when they're the agents for these models).

Anyhow, they tell me it will be ready after 2 days. I go there after three days and there's this arrogant Indian who goes "I still didn't look at it, come tomorrow". I kept quiet and showed up the following day. I'm right in front of the counter, totally ignored for over 20 mins till one Old Indian guy kept telling the mobile technician that there's a customer here, where is her phone. Usually they can track the phones just by giving them the tel # but the technician decided to be more of an a*shole and says "where is the ticket stub?". I told him "I'm sorry, I left it at home, is it not possible to trace it with my tel #". He goes "we can but you will sit here for hours because we have paper work to do". Then he tells the other Indian guy in hindi "charge her for it since she didn't bring in the warranty". The Indian guy says "but it's a new model!". He said "NO, she didnt bring the warranty, charge her".

This is when I lost my tolerance for his bulls*it and flipped out "Listen, tell me everything you need and I will get it but have some respect for me and talk directly to me". He goes " it's common sense to bring in the warranty". I flipped out even more "common sense? is this how u insult customers too? u tell me what common sense is when I bring my brother with me tomorrow" and I left.

I was just too furious and the thought of it makes me furious. I had a loser mobile technician talking down on me. I'd feel awful to report him because I know he would get fired because the owners are close friends and I'd be guilty of that. One thing I would have loved to do is slap him.